
It has been a tough week for Tenon. I lost my phone last week, on Wednesday (I couldn't find it on Thursday morning). I retraced my steps mentally and thought it must have dropped out of my pocket in the town car park. I had tried to phone it to see if it was in the house but it was off. The search continued until I gave up and bought a new phone for a mere £19.99 from Currys. I don't go in for hi-tech phones; the old one had cost £25 from Amazon. Now I have a camera and potential Internet access with the Samsung E2120 pictured above. I bought £10 of credit.
On Tuesday I decided to wear brown rather than my normal John Major grey or Tory blue; this required a change of shoes. Of the 3 pairs of suitable shoes I chanced to select my most comfortable pair over the more formal choice. When I put my right foot in the shoe I found the phone.
Quandary!
Do I go back to my old phone, convert to the new one and new number, or put the old SIM card in the new phone? Well I did the last of these to save having to learn a new number and also enter all my contacts again (which I happen to have written down). At some stage I must use up the £10 credit which is not in the old handset.
One of my jobs today (it's a half day) was to phone Halifax Insurance. They wrote to me on 20th March to explain changes to my mortgage protection insurance. They wrote twice. Once for my current policy and once for my old policy. This rang alarm bells.On 6th April I phoned and cancelled the first policy but the girl on the phone said they had been taking premiums from my mortgage account. I was worried - the standing order had been cancelled so I'd thought I was not paying anything.
I asked for an investigation and the girl said she would pass it on and they would write to me. I did receive a standard letter saying the policy was cancelled (dated 8th MARCH) but no special letter to me, signed by a real person, telling that I had or had not been paying premiums since 2003. I'd have quite liked a cheque to £2000.
So I phoned today (Halifax Insurance is based in Ireland) and could not make the girl understand what I wanted; she kept offering to send out a confirmation of cancellation letter. When it became clear to her I did not want this she kept asking what I DID want and I kept explaining, going round in circles.
When I asked to speak to her line manager her response was "For what reason", so off we went again. Eventually I got to speck to somebody else and I think they now understand. I await a signed letter.




