The Internet exists mainly to allow one to make an arse of oneself more quickly than in the past and to a far wider audience.
Let me explain.
There a website I use from which I need to get information quite often. On this site was a pdf file with 2010 data which was very helpful. I emailed the company to ask if the 2011 data was going to be put up in the same format as I needed to plan ahead. It was a useful coloured calendar affair with codes for this and that - very easy to use.
I received a reply the next day saying the information was on the site and giving me a link; I had already found this link but the data was not in an easily printable form; it was a list in text form. I had specified the pdf document as an example.
I replied that they had not read my e-mail correctly and explained again what I wanted; no reply.
In a fit of pique I then went onto the forum board for this company and posted (under my user name) a short message which ended:
...all I got back was a terse reply saying the dates has already been posted on the website for all to see. I knew that but it isn't what I asked.
Why don't people read e-mails properly? I suppose I ought to know the answer as I am sometimes guilty of the same.
Rant over.
Later today somebody had replied thus:
Sorry but I think this thread is a little unfair. The person who wrote the email will be able to identify him/herself, and very likely so will his/her colleagues, especially if the organisation decides to look into it. We all make mistakes, as you've acknowledged, but I don't suppose any of us imagine that our mistakes are going to be publicised on an Internet forum. People work under enough pressure as it is, without having to worry about their [perceived?] mistakes leading to their organisation being slated on an Internet forum. This is just my opinion of course, but I felt inclined to express it.
So I feel a little bad because I agree with this to an extent. However I also feel that if companies know their unsatisfactory email replies are not going to be accepted they will jolly well take more care. I knew I was having a rant in a section of the forum where people rant but I now wish I hadn't.
Today hasn't been a good day. I suppose all I can do is try again tomorrow.