Monday, 11 July 2011

Check your diaries

 
Today has been -

National "Let's Annoy Tenon Saw Day": [I originally used a phrase in which one word rhymed with Kiss and another was the opposite of 'on']

Phone Call #1: From British Gas.  I have all my energy from Eon now although we were with BG at Tenon Towers for many years.  We still have a boiler care agreement with them.

[Scottish Voice, reading from script] I believe you had your boiler's annual service recently and I wondered if it was done to your satisfaction. (all this after various preliminaries about the call being recorded)

[Tenon] That's odd, somebody called a week ago and asked me to upgrade my boiler cover.

The conversation continued with me venting my spleen at this nob head who really didn't care, but admitted the query was only asked in passing.  He wanted to sign me up to buy gas again.  I told him where to go.

Phone Call #2: from Insure.

[Bloke in his 20's obviously reading a script] "I'm just checking that you received all your insurance paperwork and that you have checked it.

[Tenon] Yes I have. Is there a problem?

[Bloke] I noticed there were some options which you did not tick on the application so your whole family is not covered for legal protection.

[Tenon] Are you related to a guy who works for British Gas?

I told both these chaps that I was pleased the calls were being recorded and they they should play them back to the people who check them for quality.  I also suggested that if this call wasted any more of my time I may not renew my policy with Insure next year.  No apology but, "That's up to you Sir".  Quite honestly, whilst that is true I can be swayed by being treated like a moron.

Noise

On the building site over the fence a bulldozer has been leveling the ground all day.  The house has been shaking. When he reverses his machine goes bleep, bleep, bleep very loudly. He started work at 7.30am

I am chagrined.

3 comments:

Steve said...

Chagrined? You are also way too polite.

Ray Barnes said...

How do you spell chagrined?

Tenon_Saw said...

Steve: Not on the phone I wasn't

Ray: Not sure I understand. Anyway try http://www.thefreedictionary.com/chagrined