After my phone call to Eon yesterday I received an automated email saying my statement was ready. I had actually read the meter and provided these readings via their website which I was going to do anyway.
I opened the PDF and found that "We would like to increase your Direct Debit to £86", not the £76 I had expected. At first I thought this was because the PDF was automatically generated. However it had on it the fact that I was on the new tariff.
Today I phoned EON to check on this but I spoke to a particularly obnoxious little git so I asked for the matter to be treated as a complaint. Yet again (I've blogged this before) the call centre person (and in the UK too!) could not believe a customer wanted to insist and have something checked; did I not believe that he had his eye on the company crystal ball and knew everything? Not a word of "Sorry for the confusion" but, instead, "Gavin (who I spoke to yesterday) is not at this call center" as if to say that I ought to realise that EON have more than one call centre.
Little turd - I am very cross about this as you can tell and I feel a letter coming on. Well Graham Bartlett, I hope you are bracing yourself.
5 comments:
You have a cooling off period. Looks like you'll need it. Seriously, if you're not happy you can cancel.
Marg: The tariff I have signed up to is the cheapest (my spreadsheet has proved it) but I do not like to be told one thing and then find that another thing applies.
I agree. I hate it when a company moves the goalposts without sufficient warning or explanation. Sounds dodgy even if it proves not to be.
Don't these call centres give you the screaming poos! We deal with insurance companies, building companies on a daily basis almost and it is excruciating! Good luck! :-)
Steve: No phone call from them yet.
Sag: I love that expression - screaming poos; gonna use that some time.
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