After my phone call to Eon yesterday I received an automated email saying my statement was ready. I had actually read the meter and provided these readings via their website which I was going to do anyway.
I opened the PDF and found that "We would like to increase your Direct Debit to £86", not the £76 I had expected. At first I thought this was because the PDF was automatically generated. However it had on it the fact that I was on the new tariff.
Today I phoned EON to check on this but I spoke to a particularly obnoxious little git so I asked for the matter to be treated as a complaint. Yet again (I've blogged this before) the call centre person (and in the UK too!) could not believe a customer wanted to insist and have something checked; did I not believe that he had his eye on the company crystal ball and knew everything? Not a word of "Sorry for the confusion" but, instead, "Gavin (who I spoke to yesterday) is not at this call center" as if to say that I ought to realise that EON have more than one call centre.
Little turd - I am very cross about this as you can tell and I feel a letter coming on. Well Graham Bartlett, I hope you are bracing yourself.







